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13 March 2014 @ 08:18 pm
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The job has been going well so far, it's actually not all what I thought it was, I work for customer services but I don't deal with customers I'll mostly just answer emails and try to resolve issues like missing packages. That's all good not too much pressure there aside from knowing how to resolve issues. To be honest I'd rather be doing what the CT staff in the office I work in do, speak to customers to take orders and handle complaints. However once I know what I'm doing this should be good introduction to customer service work.

But of course this is me so there has to be some issue and this is it, my fellow staff staff member is off sick because her dog was rushed to the vets, and that means I'm all alone tomorrow still not having much of a clue yet as to how resolve the problems I'm supposed to be dealing with. Because we're new someone is hopefully coming to supervise us next week but there was no one for tomorrow.

I felt less anxious about this at least having my fellow college for support even if she was as new and clueless as me, but unless she comes back tomorrow I'll be completely alone, and I'm not ready for that. I've been shown all the systems, but only today did the trainer actually sit with me and go though emails showing me how to solve the issues from start to finish exactly as I'll be expected to do. We only did a handful and I doubt tomorrows problems will be the same ones I now know how to resolve.
 
 
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vix_spesvix_spes on March 13th, 2014 11:29 pm (UTC)
I'll keep my fingers crossed that everything goes well tomorrow. If you've been doing the job less than a week and have only been trained for a day then they have to allow you some leniency surely...
Katiefantasysci5 on March 14th, 2014 03:33 pm (UTC)
Good luck! It'll be okay. *hugs*
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